Booking Agreement
Thank you for choosing Nova Vocal Co. I’m truly honoured to be part of your special event.
This Booking Agreement has been created to ensure we both have a clear understanding of what to expect, allowing everything to run as smoothly as possible from the moment you book until the final song. My aim is always to provide a professional, relaxed and enjoyable experience, and these terms simply help protect both you and Nova Vocal Co.
By confirming your booking and paying the required booking fee, you agree to the following Booking Agreement.
Securing Your Date
Your booking is confirmed once the required non-refundable booking fee has been received and written confirmation has been provided by Nova Vocal Co.
To secure your date:
Bookings made more than 60 days before your event require a 25% non-refundable booking fee.
Bookings made within 30 days of your event require a 50% non-refundable booking fee.
Unfortunately, dates cannot be reserved without receipt of the required booking fee.
The remaining balance is due no later than 14 days before your event, unless otherwise agreed in writing.
Booking Fee & Payment
The remaining balance for your booking is due no later than 14 days before your event, unless an alternative payment arrangement has been agreed in writing.
Payments can be made via bank transfer using the details provided on your invoice.
If full payment is not received by the due date, Nova Vocal Co. reserves the right to cancel the booking. Any booking fee already paid will remain non-refundable.
Should you wish to add additional performance time, travel, or any other agreed extras after your booking has been confirmed, these will be invoiced separately and must be paid before the event unless otherwise agreed.
If your event date is postponed and I am available on the new date, any payments already made will be transferred to your new booking. If I am unavailable for the new date, the postponement will be treated as a cancellation and the booking fee will remain non-refundable.
If Your Plans Change
I completely understand that sometimes plans change. If you need to cancel or postpone your booking, please let me know as soon as possible in writing.
Cancellations
Your booking fee is non-refundable, as it secures your date and means I may turn away other enquiries for the same event.
If you choose to cancel your booking, the following charges will apply:
More than 30 days before your event: Your booking fee will be retained, with no further balance to pay.
14–30 days before your event: 50% of the remaining balance will become payable.
Less than 14 days before your event: The full remaining balance will become payable.
Postponements
If you need to postpone your event and I am available on your new date, I will happily transfer your booking and any payments already made to the new date at no additional charge.
If I am unavailable for your new date, the postponement will be treated as a cancellation, and the cancellation terms above will apply.
While I will always do my very best to accommodate changes where possible, I cannot guarantee availability for alternative dates.
If I’m Unable to Perform
Your event is incredibly important to me, and I am fully committed to providing the highest standard of service.
In the unlikely event that I am unable to perform due to illness, injury, or another circumstance beyond my control, I will notify you as soon as possible.
Where possible, I will make every reasonable effort to recommend a trusted professional vocalist of a similar style and standard. However, if a suitable replacement cannot be arranged, any payments you have made to Nova Vocal Co. will be refunded in full.
Nova Vocal Co. cannot accept liability for any additional costs or losses incurred as a result of circumstances beyond my reasonable control.
Preparing for Your Performance
To help everything run smoothly on the day, I kindly ask that the following arrangements are in place before my arrival:
Performance Space
Please provide a clean, safe and level performance area with sufficient space for me and my equipment. This helps ensure I can perform comfortably and safely for you and your guests.
Power Supply
Where amplification is required, access to a standard mains power socket within a reasonable distance of the performance area will be needed. If your venue has any specific restrictions, please let me know in advance so that suitable arrangements can be made.
Outdoor Performances
I’m always happy to perform outdoors where suitable. To protect both myself and my equipment, a solid, waterproof shelter must be provided, along with a dry, level surface.
For safety reasons, performances cannot take place during heavy rain, strong winds, or other weather conditions that may pose a risk to people or equipment. In these circumstances, an indoor alternative or covered location will be required where possible.
Access & Parking
Please ensure there is suitable access for loading and unloading equipment. Where parking charges apply, these should be covered by the client unless agreed otherwise in advance.
Event Information
To help me prepare, I ask that all final event details including timings, venue address, a contact person for the day, and any special requests—are provided no later than 14 days before your event.
If there are any venue rules, sound limiters, or performance restrictions, please let me know as early as possible so I can plan accordingly.
On the Day of Your Performance
I want your event to feel relaxed, organised and enjoyable from the moment I arrive.
To help everything run smoothly, please ensure that the agreed arrival time, performance time and any important timings have been communicated clearly in advance.
Arrival & Set-Up
I will arrive with enough time to unload my equipment, prepare my performance area and complete any necessary sound checks before I am due to perform.
Please ensure that I have suitable access to the venue on arrival and that any access arrangements, security procedures or parking instructions have been provided to me in advance.
If there is a designated entrance, loading area or specific person I should report to when I arrive, please include these details in the final event information.
Performance Timing
My performance will begin and finish according to the timings agreed as part of your booking.
If your event is running behind schedule, please let me know as soon as possible. I will always do my best to accommodate reasonable changes where my schedule allows, but I cannot guarantee that the full performance time can be extended if the delay is outside of my control.
Where a delay significantly affects the agreed performance time, any additional time or changes to the booking may be subject to an additional charge.
Delays Caused by the Client or Venue
Nova Vocal Co. cannot be held responsible for delays caused by circumstances outside of my reasonable control, including late-running ceremonies, speeches, meals, venue access issues, unexpected changes to the event schedule or delays caused by guests or other suppliers.
I will always aim to be flexible and helpful where possible, but I cannot guarantee that lost performance time can be added back later if this would affect another booking or commitment.
Additional Performance Time
If you would like me to perform for longer than the time originally booked, please ask me on the day where possible.
Additional performance time may be available depending on my schedule and will be charged at the applicable rate.
Any additional performance time must be agreed with me before I continue beyond the original booking period.
Guest Requests & Song Requests
I am always happy to make your performance personal and to consider reasonable song requests where appropriate.
Specific song requests or special performances should ideally be discussed and agreed before the event so that I have enough time to prepare.
While I will always do my best to accommodate requests, I cannot guarantee that every song requested by you or your guests will be available or suitable for the performance.
For this reason, guests should not assume that a request made during the event can automatically be performed.
Equipment & Venue Responsibility
I will take reasonable care of my own equipment throughout the booking.
The client and venue are responsible for providing a safe environment for the performance and for ensuring that the performance area, electrical supply and any venue-provided equipment are suitable and safe to use.
If I have concerns about the safety of the performance area or equipment provided by the venue, I reserve the right to pause or adjust the performance until a safe alternative can be arranged.
Photography, Video & Social Media
I am happy for clients and guests to take photographs and videos of my performance for personal use.
Where appropriate, I may also take photographs or short videos during performances for use on Nova Vocal Co. social media or promotional materials.
I will always aim to be respectful of your privacy and the nature of your event. If you would prefer photographs or video of your event not to be used for promotional purposes, please let me know in advance.
Liability & Unforeseen Circumstances
Nova Vocal Co. will always take reasonable care when providing services at your event. However, I cannot accept responsibility for loss, damage, injury or additional costs arising from circumstances outside of my reasonable control.
This includes, but is not limited to, severe weather, venue closure, power failure, transport disruption, accidents, government restrictions or other unforeseen circumstances.
Where circumstances make it unsafe or unreasonable to continue performing, I reserve the right to stop or modify the performance.
I will always communicate with you as soon as reasonably possible and will make reasonable efforts to find a suitable solution.
Agreement & Acceptance
By confirming your booking and making the required booking payment, you confirm that you have read, understood and agreed to the terms contained within this Booking Agreement.
These terms are intended to ensure that both you and Nova Vocal Co. have a clear understanding of the booking and what is expected before, during and after your event.
If you have any questions about these terms or would like to discuss any aspect of your booking, please contact me before confirming your booking.
Thank you for choosing Nova Vocal Co. It is a genuine pleasure to be part of your special occasion, and I look forward to helping make your event memorable.